Shipping policy
Shipping Policy
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with your order details.
Please note that during high demand periods, processing times may be slightly delayed.
Shipping Time
We ship worldwide.
Estimated delivery times vary depending on your location:
-
United States: 5–12 business days
-
International: 7–20 business days
These are estimated timeframes and are not guaranteed.
Shipping Costs
Shipping costs are calculated at checkout unless otherwise stated. In some cases, we may offer free shipping promotions.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. Please allow a few days for the tracking information to update.
Delays
We are not responsible for delays caused by shipping carriers, customs processing, or other factors beyond our control.
Incorrect Address
It is the customer's responsibility to provide a correct and complete shipping address.
If an order is returned due to an incorrect or incomplete address, the customer will be responsible for any additional shipping costs.
Lost or Stolen Packages
We are not responsible for lost or stolen packages once they have been marked as delivered by the shipping carrier.
If you experience an issue, we recommend contacting the carrier directly.
Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, or import fees. These charges are the responsibility of the customer.
Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at vibetrasupport@gmail.com.
We will review the issue and provide a solution, which may include a replacement or refund.
Contact Information
If you have any questions about shipping, please contact us at:
Email: vibetrasupport@gmail.com
Phone: +1 787-327-6927